Order processing

Orders take 2–3 business days to prepare before shipping. As soon as your package has been shipped, you'll receive a confirmation by email, with tracking information where available.

We don't process or ship orders during weekends or public holidays.

Shipping destinations

We currently ship to Belgium and to selected countries within the European Union. Available destinations are shown at checkout.

Shipping rates

Shipping costs are calculated and displayed at checkout before you complete your order. All prices shown to consumers include VAT.

Delivery times

Estimated delivery times after shipping:

Belgium: 1–3 business days
European Union: 3–7 business days

These are estimates and may vary depending on the carrier and destination. Unless we agree otherwise with you, we will deliver within 30 days of your order at the latest. If we miss that deadline, you may set us an additional reasonable period, and if we still don't deliver, you may cancel the order and receive a full refund.

Incorrect shipping information

Please check your shipping details before placing your order. If you spot an error, contact us as soon as possible at contact@kira.skin and we'll correct it if the parcel hasn't left yet.

Lost or damaged shipments

Until your order is physically delivered to you, the risk stays with us. If your parcel arrives damaged, or if it's lost in transit, contact us at contact@kira.skin and we'll send a replacement or refund you in full. You don't need to deal with the carrier yourself.

Please check your order on arrival and let us know as soon as you can if anything is wrong.

Contact

Kirā Skincare
Gentstraat 68/7
9800 Deinze, Belgium
contact@kira.skin