the boring but essential stuff


FAQ about kirā?

about the product, your skin, and your order.

The product

  • The Barrier Milk Moisturizer is a lightweight facial moisturiser made for skin that wants hydration, comfort and barrier support without feeling heavy or greasy.

  • It has a light, milky texture that spreads easily and leaves skin feeling soft and hydrated. It layers comfortably under sunscreen and makeup.

  • Apply as much as your skin needs to clean skin or after serum. Use it morning, evening, or whenever your skin feels dry or uncomfortable. Avoid direct contact with the eyes.

  • Yes. The Barrier Milk Moisturizer absorbs quickly and doesn't pill or leave a film, so it works as a base layer in the morning.

  • Yes. The Barrier Milk Moisturizer contains no animal-derived ingredients.

    Animal testing for cosmetics has been banned across the EU since 2013, so no cosmetic sold here is tested on animals.

  • The Barrier Milk Moisturizer contains no retinoids. That said, we always recommend running your routine past your doctor or pharmacist if you're pregnant or breastfeeding.

  • It's a yeast that lives on almost everyone's skin. Completely normal, and most people never notice it.

    For some people it gets out of balance and causes flaking, redness or small itchy bumps. Certain oils and fats in skincare feed it, which is why some products make things worse for those people.

  • We formulate to avoid that. That means leaving out the oils and fats it tends to feed on, including the ones that often hide in moisturisers under names you'd never recognise.

    We can't promise how any product will behave on your skin. The full ingredient list is on every product page if you already know what you react to.

Orders and delivery

  • We currently ship to Belgium and selected countries within the European Union. Available destinations and exact shipping costs appear at checkout.

  • We take 2–3 business days to prepare your order. Estimated delivery after dispatch:

    Belgium: 1–3 business days
    European Union: 3–7 business days

    These are estimates and can be affected by the carrier or busy periods. We'll always deliver within 30 days of your order at the latest.

  • Once your order ships, you'll get an email with tracking information where available.

  • Yes. As a consumer you have a statutory right of withdrawal within 14 days of delivery, for any reason and without giving one.

    On top of that, we offer a 30-day return window for unopened, unused products in their original packaging.

    For hygiene reasons we can't take back a product whose seal has been broken.
    Unless it arrived damaged, faulty or incorrect. See our Refund Policy for the full conditions.

  • Email us at contact@kira.skin with your order number and a few clear photos of the product and packaging. Until your parcel is delivered to you, the risk is ours. We'll send a replacement or refund you in full. You don't need to deal with the carrier yourself.

  • Contact us as soon as you can. Once an order has entered processing or shipped, we can't guarantee a change. But your right of withdrawal still applies once it arrives.

The brand

  • Kirā is an independent skincare brand based in Belgium. The Barrier Milk Moisturizer was formulated by our founder together with a lab, after fifteen years of dealing with skin that seemed to react to everything.

  • "Clean" isn't a regulated term. It means whatever the brand saying it wants it to mean. And nothing in a well-made product is dirty.

    Both are ways of selling you a feeling instead of a formula.

  • Fill in the form below or email us at contact@kira.skin. We reply within two business days.

Questions?

If you have any questions about your order, we're here to help.You can reach us anytime.