30-day return policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return. This is separate from your statutory right of withdrawal, which is explained below.

To be eligible for our 30-day return policy, the product must be unused, unopened, in its original packaging, and in the same condition in which you received it. You’ll also need your order confirmation or another proof of purchase.

To request a return, contact us at contact@kira.skin. Returns should be sent to:

Kirā Skincare
Gentstraat 68/7
9800 Deinze
Belgium

Once your return has been approved, we’ll send you instructions on how and where to send your package. Return shipping costs are your responsibility unless the product is defective, damaged, or incorrect. We cannot accept returns sent back without first requesting a return.

Questions about a return? Email us at contact@kira.skin.

Damages and issues

Please check your order when it arrives and contact us straight away if a product is defective or damaged, or if you received the wrong item. We’ll replace the product or refund you.

If your parcel is lost or damaged during transit, the risk is ours, not yours. Let us know and we’ll send a replacement or issue a full refund.

Exceptions

For hygiene reasons, we can only accept skincare products that are unused, unopened, and in their original packaging — unless the product is defective, damaged, or incorrect.

Gift cards cannot be returned.

Exchanges

The fastest way to get the product you want is to return your current item and, once your return has been approved, place a new order.

Your right of withdrawal (14 days, EU)

As a consumer in the European Union, you have the right to withdraw from your order within 14 days of receiving it, without having to give a reason. This right is separate from and is not limited by our 30-day return policy above.

You may unpack and examine the product as you would in a shop. If you use or handle it beyond what is necessary to establish its nature and characteristics, we may deduct an amount for any reduction in value. If a product’s seal has been broken, we cannot accept it back for hygiene reasons.

To exercise your right of withdrawal, let us know within those 14 days by emailing contact@kira.skin or by using the model withdrawal form. You then have a further 14 days to send the product back. Return shipping costs are your responsibility.

We will refund you within 14 days of receiving your withdrawal notice, including the standard delivery costs of your order. We may withhold the refund until we have received the product back or until you provide proof that you have sent it.

Refunds

We’ll let you know once we’ve received and inspected your return and whether it has been approved. If approved, the refund will automatically be issued to your original payment method. Please keep in mind that your bank or card issuer may need a few additional days to process the refund.

If more than 15 business days have passed since we approved your return, email us at contact@kira.skin.